Uploading logs is well known to help technicians. It allows them to pinpoint device issues accurately. However, many are unsure when to upload logs. They also wonder how to do it. This article will focus on uploading logs. It will provide detailed information on the process.
Why diagnostic log?
The Diagnostic Log feature plays a crucial role in aiding YoloLiv‘s technical team in comprehending the functionality and operation of your YoloBox device during a particular event or timeframe. This feature effectively captures and documents the operational specifics of your device, generating a detailed record of information that showcases its activities, responses, and any potential challenges encountered.
Do you need diagnostic log?
When you encounter the following situations, it is appropriate to proceed with uploading logs:
- The issue is not hardware-related (such as battery damage, inability to power on, screen flickering, etc.)
- You cannot find solutions to your problem by searching our official website’s Support Blogs and YoloLiv Users Group.
- You have attempted to upgrade the software, restore factory settings, but the problem persists. In these circumstances, uploading logs can provide valuable insights for our technical team to better diagnose and resolve the issue you are facing.
How to upload a log?
To upload the diagnostic logs, please follow these steps:
1. Navigate to the “Account & Setting” section on your YoloBox and click on the Diagnostic Logs option. The uploading process may take some time to complete.
2. Once the upload is finished, kindly inform us and include the serial number of your unit. You can find the serial number in the About Device section on the same page. Providing this information will assist us in better understanding and addressing your issue effectively.
What do you need to do after upload a log?
Additionally, please share the following details with contact@yololiv.com to facilitate our assistance:
- The version of your YoloBox
- the serial number of your YoloBox
- The devices you used (like cameras, mixers…)
- Live broadcast parameters and recording parameters
- The exact time the issue occurred
- A demonstration video
Conclusion
Once you upload logs, we’ll examine promptly. But some issues may take longer. Kindly understand and be patient. Thank you very much for cooperating as we aim to support you effectively!
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Sharon, a member of YoloLiv, has a great interest in the live streaming industry and is learning to write articles related to live streaming.
