As users of YoloLiv, a comprehensive live-streaming solution, you may occasionally find yourself in need of support or assistance. Whether you’re just getting started or facing a specific issue, you’re not alone. The YoloLiv team is always ready to help and support you through various channels, ensuring that your streaming experience is seamless and hassle-free. Here’s a detailed guide on where to find help and what you need to prepare for a productive conversation with our support team.
Where to Find Support
Connect with us on our Official YoloLiv group. Here, you can engage in discussions, ask questions, and receive support from our vibrant community of YoloLiv users. You can also directly chat with us on our YoloLiv Page or reach out to YoloLiv Staff.
Mailbox
Send us an email at our official email addresses: contact@yololiv.com and support@yololiv.com. Our team is ready to respond to your queries and concerns.
YouTube
Visit our YouTube Channel where you will find a library of tutorial videos. These videos can guide you through the use of different features of YoloLiv and answer commonly asked questions.
Yololiv.com
Our official website, Yololiv.com, is another helpful resource. Our Blog contains numerous articles on various topics related to YoloLiv. You can also use the Website messenger to chat with our team or navigate to the Help Center for a wide range of self-help resources. If you still need assistance, don’t hesitate to email us via the website.
Request a Demo
For a more personalized touch, request a demo. Our team will gladly walk you through our product, highlighting features that are particularly relevant to your needs.
What You Need to Prepare
To expedite the support process, it is beneficial to have the following information ready:
- Product model
- Software version
- Serial Number
- Contact Email
- The network you are using
- Issuing process
- Example video/picture of the issue, if applicable
- Any other Remark or detail that can help us understand your issue better
Response Time
We strive to offer a quick response to your queries:
- On weekdays, you can expect a response within 8-12 hours, based on your time zone.
- During weekends and holidays, the response time might be uncertain (depending on the holiday scheduling). If your query requires consultation with our tech team, we may not be able to provide an exact answering time. But rest assured, we will inform you as soon as we receive feedback from them.
Please remember to communicate in English to ensure that your concerns are accurately understood and addressed.
Wrap Up
At YoloLiv, we value our user community and are committed to providing you with all the support you need to have an excellent live-streaming experience. Don’t hesitate to reach out through any of the channels mentioned above. Happy streaming!
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Cerise is a support specialist at YoloLiv with three years of experience working as a Customer Support Specialist in the consumer electronics industry. She also produces articles including video productions, tips and tricks and expert knowledge in the audiovisual industry.
